FAQ

Where are your products made?

Our enzyme soaps are made in Indonesia and essential oil are made in Australia. We source from artisans to deliver quality product to you.

Are your products all-natural/organic?

All of our products are made of natural ingredients. We aim for our products to be as natural as possible and hope to be 100% organic as our brand grows.

Can I use this product if I have sensitive skin?

Our products are made of natural ingredients and are very gentle on skin. Skinship products are free from parabens and nasties. They are suitable for all skin types. Our enzyme soap bars can be used on face, skin and hair. 

What is the shelf-life of skinship products?

Our enzyme soaps and essential oils has a shelf life of 2 years. You may notice some fading of colour and scents from pure natural essential oil. To prolong shelf life, keep it in cool and dry area, away from direct sunlight.

Is your packaging recyclable?

We try to keep packaging minimal and designed in the least harmful way to our environment. Kraft paper packaging are recyclable and can be reused for other packaging or storage purposes. We’re always keeping an eye out on methods to reduce our wastage and we’re all ears to hear your thoughts. Hit us up on Instagram (@skinship.sg) or email ask@skinship.com.sg.

What is your return policy?

We want you to love your Skinship purchase, so if you are not totally satisfied, please send an email to ask@skinship.com.sg within 15 days of your purchase. We will be happy to remit your account for the full amount of your purchase, minus shipping. If the product is unopened, we will happily exchange it for another Skinshop product, refunding or charging the difference. Shipping fees are non-refundable. 

Did we answer all your questions? If not, write to us at ask@skinship.com.sg.

 

The information on this website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Information posted on this website may not always have undergone verification/validation by Panda Goods Pte Ltd (PGPL). Nothing contained herein should be considered as a recommendation by Panda Goods Pre Ltd as to the fitness for any use. While every effort is made to provide accurate information, PGPL shall not be liable for any errors in these postings or for any actions taken in reliance thereon. Panda Goods Pre Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the product, including the intellectual property rights of third parties. Customers may use the information from PGPL only with the clear understanding that all products must be used at their own discretion and only after referring to the Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product. Panda Goods Pre Ltd shall not be responsible for any damages, adverse reactions, negative effects, or consequences resulting from use of or reliance upon this information.

Desired results might not always be achieved due to variations in ingredients, temperatures, errors, omissions, or individual ability to follow instructions. As the ordinary or otherwise use(s) of this product is outside the control of PGPL, no representation or warranty – expressed or implied – is made as to the effect(s) of such use(s) (including damage or injury) or the results obtained. The liability of Panda Goods Pre Ltd is limited to the value of the goods and does not include any consequential loss. Further, Panda Goods Pre Ltd is not responsible for the comments made in the customer reviews, nor when products are used in ways not suitable to their purpose (for example, essential oils in products; bath salts in metal containers; additives used in larger amounts than recommended).

Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally, unless under the supervision of a Medical Doctor, who is also qualified in clinical Aromatherapy. In addition, Essential Oils must be properly diluted before use, in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).

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